Política de envío

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PIOUOK
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Fast & Reliable Delivery

Shipping Policy

Last Updated: June 12, 2026

At PIOUOK, we know how important it is to get your pet’s supplements quickly and safely. We work with trusted carriers to deliver your orders as fast as possible.

1

Order Processing Time

  • All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
  • Orders placed after 2:00 PM (your local time) may be processed the next business day.
  • You will receive a confirmation email once your order has been shipped.
2

Shipping Methods & Costs

Shipping Method Delivery Time (USA) Cost
Standard Shipping 3–7 business days $6.99
Expedited Shipping 2–4 business days $12.99
Free Shipping 3–7 business days FREE on orders over $49

* Shipping rates and times are estimates and may vary during peak seasons or due to carrier delays.

3

Delivery Timeframes

  • Continental USA: 3–7 business days (Standard)
  • Alaska & Hawaii: 5–10 business days
  • International: 7–21 business days (varies by country)

We ship from our warehouse in the United States.

4

Order Tracking

Once your order ships, you will receive an email with a tracking number and link. You can also track your order anytime in your account dashboard.

5

International Shipping

We currently ship to select countries outside the United States. International orders may be subject to:

  • Customs duties and taxes (paid by the recipient)
  • Longer delivery times (7–21 business days)
  • Possible import restrictions on supplements

Please contact us before placing an international order to confirm eligibility.

6

Lost or Damaged Packages

If your package is lost or arrives damaged:

  • Contact us within 48 hours of the expected delivery date.
  • We will work with the carrier to locate the package or issue a replacement/refund.

See our Return & Refund Policy for more details.

Questions about your shipment?

Our support team is ready to help.

Email Support

We reply within 24 hours on business days

Shipping times are estimates and not guaranteed. We are not responsible for delays caused by carriers or customs.

This policy is subject to change. Please check this page for the latest updates.