Política de reembolso
@import url('https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600&family=Playfair+Display:wght@700&display=swap'); :root { --primary-green: #166534; } body { font-family: 'Inter', system_ui, sans-serif; } .heading-font { font-family: 'Playfair Display', Georgia, serif; } .policy-section { scroll-margin-top: 100px; } .policy-card { transition: all 0.3s ease; } .section-header { position: relative; padding-left: 1.25rem; } .section-header::before { content: ''; position: absolute; left: 0; top: 0.35rem; height: 1.25rem; width: 4px; background-color: #166534; border-radius: 9999px; }
Return & Refund Policy
Last Updated: June 12, 2026
Thank you for shopping at PIOUOK! We want every pet parent and their furry companions to be completely satisfied. To protect your rights and ensure full transparency, here is our Return and Refund Policy.
Return Period
You may request a return or refund within 30 days from the date you receive your order. This aligns perfectly with our 30-Day Health Guarantee.
Eligible Returns
To be eligible for a return, the item must meet all of the following conditions:
- Unused and unopened (supplements, powders, liquids, and soft chews cannot be returned once opened or used for hygiene and safety reasons)
- In original packaging with all labels, seals, and accessories intact
- Include the original order number or confirmation email
- In resalable condition (no damage, stains, or odors)
Non-Returnable Items
The following are generally not eligible for return (unless defective):
- Opened or used supplements
- Personal preference returns
- Orders over 30 days old
- Sale/clearance items
- Customized products
Defective or Damaged Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of receipt with photos. We will provide a free replacement or full refund and cover return shipping.
How to Request a Return
- 1. Submit a request via the Contact Us form or email support@piouok.com
- 2. We will review within 1–2 business days and issue an RMA number
- 3. Ship the item back using a trackable method
- 4. We inspect and process refund within 3–7 business days
Refund Details
- Refunds issued to original payment method
- Processing time: 5–10 business days
- Original shipping fees non-refundable (except our error)
- Return shipping paid by customer (unless defective)
Special Guarantees
30-Day Health Guarantee
If your pet does not show improvement after proper use for 30 days, contact us to discuss refund options.
Lifetime Efficacy Guarantee
Some products carry additional lifetime guarantees — check the product page for details.